Shoppers seeking help are placed in a queue or are immediately connected to a salesperson. The sessions run seamlessly from page to page and allow shoppers to use just audio or turn their camera on—it's up to them.
With everything your salespeople need on one screen, they can proactively reach out to the most active shoppers and greet them with a non-intrusive video stream. No plugins involved.
Face-to-face conversations add the element of trust that has been missing from e-commerce. Collect information with shopper's consent and build your first-party data like never before.