LIVE VIDEO SHOPPING

1:1 Video Commerce

Offer 1-on-1 realtime video sessions to high-intent shoppers on your B2B or B2C e-commerce site. Conduct demos, suggest products, and offer discounts—all in one seamless experience.

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Human factor + digital scale = Magic

Your customers deserve human interactions when they need it most. Face-to-face conversations, with AI as a sidekick, are the epitome of personalization and extraordinary experience.
Let's explore the possibilities.
Uptok Video chat for websites, portals and apps

INTENT-BASED TARGETING

Pick the highest-value customers for video

Offer video to the visitors who will benefit from a video call in the right moment. Uptok's intelligent technology enables you to pinpoint the customers based on their browse patterns, CRM Profile and our intelligent intent awareness technology.

SMART TRIGGERS

Many ways to entice the conversations you want

Don't wait for the hand raisers to reach out to you. Instead wave hello and start the dialog yourself. Our technology looks for the right moments and friction points to trigger a video conversation. We have several features like smart triggers, video teasers and 1-on-1 live streams.

Video commerce

CO-BROWSE & DELIGHT

Offer a frictionless, guided experience

Wow customers with interactive features like co-browsing and micro-interactions. Navigate the website with customers as a companion, build complex orders and help them checkout — all while maintaining eye contact.

Personalized Customer Experience

UPTOK MOMENTS

Turn friction points into "aha" moments
Rescue abandoned carts, unlock search dead-ends and errors, salvage expired coupon codes and out-of-stock items. These are the winnable moments.

NON-INTRUSIVE

Start audio only. Turn on video when comfortable.
Live video is an unexpected experience for shoppers. But don't worry! Uptok ensures that the customer can ease into the call with out any concerns.

CUSTOMER DATA

The richest form of first-party customer data
With the customer's consent, the video sessions can be transcribed, recorded and archived. Every spoken word and sentiment becomes your customer data.

Intent Detection Works!

Our AI-driven intent detection technology maximizes face-time between the highest-intent prospects and your trained sales team to increase lead capture and deal flow to enhance your pipeline while building strong relationships.
+
Intent
Detection

Return on Live Video Time / Salesperson

Let’s do the math for your business
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Big-ticket shopping — no-brainer!

Complex Purchases
Big ticket items, complex purchases where unaided conversion is generally low.
Luxury Brands
Offer exclusive 1:1 white glove service and make your customers feel special.
Furniture & Home Furnishings
Custome furniture shopping is consultative. Why not try shoppable video calling?
Appliances & Electronics
Not just conversions and basket size, dramatically reduce returns too.
Made-to-order Products
No digital experience is better than a human experience for customization.
Cannabis
Bring the dispensary to the living rooms of your curious cannabis shoppers.

RUN THE SHOW LIKE A PRO

The Ultimate Persuasion Station

Smart queue
Prospects requesting a session
Customer info card
Capture info during session
High intent customers
Stream and greet
Suggest products
Upsell, cross sell...
Customer's activity
Follow along their journey
Discount Codes
Personalized, fully integrated
A modern and intuitive workspace lets you run the show like a pro.
Uptok's Co-founder, Emily offers a wakeup call to all eCommerce businesses.

Enterprise-Ready

The most customizable Live B2B Video Sales Solution on the planet
Custom intent detection 
unique to your business
Customizable customer's experience
GDPR Compliance and 
enterprise security
Privacy & consent management
Seamless integrations with your text chat
Extensive audio & video settings
Remote video routing by 
location or specialty
Any language with customizable messaging
Dedicated agile team for 
fast integrations
Everything is on the menu.
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Uptok's intent awareness technology is very powerful in serving customers who need help with their last minute questions before making the leap to conversion.

Erik Mandell — CEO - Just Candy
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It is a very intelligent platform. What I love about Uptok is how dedicated the team is to make their customers successful.

Jakub D., Ecommerce — LG Brand Store
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We are excited about the prospects of our strategic partnership with Uptok in bringing our value proposition to life at a whole different level.

Andrea Ghirardi — CEO L-Nutra Europe
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Uptok enabled our budtenders to offer a personal approach that they hadn't been able to provide before.

Kristie Shaw — VP Store Ops - Mission Dispensaries
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Schedule a Demo

Our customer success team will be there every step of the way to rehumanize your shopper's experience.

The Uptok Blog

What's Digital Customer Service? And Why Does Your Business Need it?
The emergence of digital sales channels has created a new set of problems for customers and businesses: getting all of the information needed to finish the purchase and waiting on hold with customer service if an issue arises after the sale. By implementing technologies that can support your company's digital messaging services, you will enhance the customer experience along with your business.
More
Are Virtual Shopping Malls the Future of Retail?
For retailers, virtual shopping malls enable them to sell their products without having to open physical stores. This reduces operating costs compared with opening actual shops which is often quite expensive for small merchants. With video selling platforms being so easily integrated to e-commerce stores, they can even have a full staff of sales reps prepared for face-to-face selling virtually!
More
Solutions
Video CommerceVideo Lead GenerationVideo ClientelingCurated Virtual ConsultationsVideo Customer Service
Ideal for
Health & WellnessReal EstateLuxury CannabisFashionAutomotiveJewelry Beauty & CosmeticsFurniture & Home
Success Stories
Just Candy » B2B CommerceMission » CannabisProLon » Health & WellnessLG Store » Brand Experience
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