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How it Works

Hit Start. Start Selling.

Uptok allows you to serve shoppers face-to-face on your e-commerce website. It pairs high-intent shoppers with your salespeople and lets them run shopping sessions seamlessly as the shopper browses from page to page.

Let's take a closer look.

Uptok workspace for salespeople
Uptok Queue of incoming requests for Video Sessions
PROACTIVE MODE

Pick the most active shoppers and greet them on video

Our highly sophisticated algorithm looks for active shoppers with the highest intent to buy. You can greet them with a non-intrusive silent video stream, indicating that you are available to help.

Uptok Video Widget - Proactive StreamingSalesperson serving shoppers on Uptok
Queue of incoming requests for video sessions on Uptok
THE QUEUE

Shoppers asking for help are added to a priority queue

Shoppers can use audio and turn on or turn off their camera. It's up to them. The session starts immediately if a salesperson is available. If everyone is busy, the request will be held in the queue with a timer.

Uptok Widget to Request a Video Chat or Audio CallUptok Video Chat Widget for Online Shops
CONDUCT THE VIDEO SESSION

Offer a shopping experience worthy of your brand

Run high-quality video sessions from anywhere. You can create a nice ambiance that speaks your brand. The key is to serve the shopper with passion and personality.

Video session control panel on Uptok
Shoppers enjoying a video shopping session on Uptok
FOLLOW ALONG

Shopper's activity is streamed in real-time

The shopper's activity is available so that you can assist them with context. View which products they have visited. All session history is archived in accordance with your privacy policy and terms.

Shopper information panel in Uptok Video ChatShopper activity stream during a video shopping session on Uptok
FILL OUT THE CARD

Build the customer profile with their consent

Start a relationship with your customers as you put a face to the name. This is the purest form of your first-party customer database, built with their consent in accordance with CCPA & CalOPPA, GDPR, and ePrivacy.

Lookup products and suggest to shoppers during shopping sessions on Uptok
SUGGEST PRODUCTS

Look up products and make recommendations

Product recommendations appear to the shopper in a nice pop-up above the video. You can up-sell, cross-sell, or help curate their order item by item.

Shopify
Works with Shopify. Other platforms coming soon.
Suggested product by a salesperson during an Uptok video shopping sessionSalesperson serving shoppers on Uptok video shopping platform
Discount coupon code generation panel on Uptok video chat
OFFER DISCOUNTS

Offer a personalized discount code during session

Based on a predefined criteria, have the sales team generate personalized, single-use discount codes and send it to the shopper to close the sale. The code will be ready for redemption in Shopify.

Shopify
Works with Shopify. Other platforms coming soon.
Shopper gets an exclusive discount code on Uptok, ready to redeem on ShopifyAssisting shoppers 1-on-1 on Uptok

Don't just win customers. Win hearts.

Uptok is a blank canvas where you can paint your brand's experience one conversation at a time.

Pricing

Solo

$
99
.99
Per Month 
1 salesperson
Greet one shopper at a time
Unlimited 1:1 sessions
Sign Up — Free Trial

Team

$
199
.99
Per Month 
Up to 5 salespeople
Greet multiple shoppers at a time
Unlimited 1:1 sessions
Sign Up — Free Trial

Enterprise

Call
To craft a program ideal for you
5+ salespeople
Custom Integrations
Volume Discounts
Call Us