A member of your sales team can choose to answer a video session request in your queue, or they can target high-intent shoppers by video live stream to encourage a session.
Only with Shopper’s consent! Your shoppers need to consent to the privacy terms before their session ever starts.
Uptok integrates with Shopify seamlessly! Not only is set up easy but our out-of-the-box features were designed with Shopify in mind. Some of our favorite Shopify features are our Product Lookup and Discount Code Generator.
Absolutely! Uptok's video sessions stay connected no matter what page your shoppers clicks too. Upon every page refresh during an active session, our technology will re-establish the connection within a moment. We believe the video chat with customer experience should be interactive and seamless at all times.
Yes - We're tested and approved on all browsers and mobile devices! On most browsers, users will be asked for permission to use the camera and microphone before going into a 1-on-1 video chat session. The shopper’s experience then works seamlessly from page to page even on mobile devices, tablets, etc.
The Uptok team is here and ready to help you! We are an A+ rated business with Better Business Bureau, and our technology speaks for itself. Our goals are to meet the highest standards of customer service. After all, we are in the business of breaking the barriers of video chat customer service.
It does, and it does that really well! Uptok’s shopper intent detection algorithm uses 23 variables to detect shopper's behavior. It is by far the most advanced algorithm in commerce video, and will successfully identify high intent to buy shoppers on your site
Uptok has a sophisticated algorithm that detects and analyses the browsing pattern of shoppers and surfaces the most serious shoppers to the top of the list so that salespeople can reach out and offer assistance on video. Uptok Algorithm uses several variables powered by machine learning techniques to detect the intent of a shopper and their likelihood to convert. This is the most unique and valuable feature of Uptok and it puts Utok at the top of the list of most advanced video shopping platforms.
It all depends on your site's ratio of active shoppers. In a perfect world, you'd need 1 salesperson for every 6 active shoppers on the website. For high ticket items, it is recommended to have 1 salesperson for 3 to 4 active shoppers. An active shopper is a label our video commerce platform uses to identify high intent to buy shoppers. Not to be confused with the total number of users on a site at a given time.
Yes - Uptok works great on mobile devices! In regards to browsers, the experience is better on Chrome as compared to Safari if you plan to have sessions across multiple pages.