A HUMAN-FIRST DIGITAL EXPERIENCE

1:1 Virtual Clienteling over Video

Elevate your omni-channel customer experience by serving your most valued customers with a personalized, face-to-face experience, right when they need it.

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Nothing's more VIP than a human experience

White-glove experience is a feeling that comes by being served with care by another human being who can exude value. Something that no other "pixels on the screen" can ever do.
Uptok Video chat for websites, portals and apps

PERSONALIZED CUSTOMER EXPERIENCE

Build trust one conversation at a time

Face-to-face interaction in virtual clienteling personalizes the online shopping experience, building trust and rapport with customers. It enables real-time, tailored assistance, transforming routine transactions into memorable, loyalty-building experiences.

SMART CRM INTEGRATIONS

The right customer in the right moment

With your CRM fully integrated, our platform allows associates to see a customer's history along with their current website browsing activity and actionable insights.

PROACTIVE ENGAGEMENT

Identifying customer needs before they do

Our system proactively analyzes customer behavior and history, enabling associates to offer timely solutions and recommendations. This approach not only improves customer experience but also drives sales by addressing needs before they're explicitly expressed.

CUSTOMER DATA

Every spoken word and every sentiment captured
Every recorded and transcribed video session is a goldmine of customer insights, giving you a literal line of sight into the moment of truth.

LIVE INTERACTIONS

Co-browse and co-interact in realtime
Live video is a new unexpected idea for websites but don't worry. Our experience ensures that the customer never feels anxious about their privacy.

OPTIMIZE OVER TIME

Start a journey towards a your CX dream
Uptok team partners with you to optimize your human CX over time. Work towards better video calls, better interactions and better insights.

RUN THE SHOW LIKE A PRO

The Ultimate Persuasion Station

Smart queue
Prospects requesting a session
Customer info card
Capture info during session
High intent customers
Stream and greet
Suggest products
Upsell, cross sell...
Customer's activity
Follow along their journey
Discount Codes
Personalized, fully integrated
A modern and intuitive workspace lets you run the show like a pro.
Uptok's intent awareness technology is very powerful in serving customers who need help with their last minute questions before making the leap to conversion.

Erik Mandell — CEO - Just Candy
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It is a very intelligent platform. What I love about Uptok is how dedicated the team is to make their customers successful.

Jakub D., Ecommerce — LG Brand Store
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We are excited about the prospects of our strategic partnership with Uptok in bringing our value proposition to life at a whole different level.

Andrea Ghirardi — CEO L-Nutra Europe
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Uptok enabled our budtenders to offer a personal approach that they hadn't been able to provide before.

Kristie Shaw — VP Store Ops - Mission Dispensaries
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Schedule a Demo

Our customer success team will be there every step of the way to rehumanize your shopper's experience.

Enterprise Ready

The most extensive Live Video Clienteling Solution on the planet
High-value customer detection
Customizable virtual shopping experience
GDPR Compliance and 
enterprise security
Privacy & consent management
Seamless integrations with your text chat
Extensive audio & video settings
Remote video routing by location or specialty
Any language with customizable messaging
Dedicated agile team for fast integrations
Everything is on the menu.
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The Uptok Blog

1:1 Video Clienteling Explained
Clienteling is a technique focused on developing long-term relationships with customers and increasing their lifetime value through personalized offers and experiences. By incorporating 1-on-1 video chat, businesses can enhance clienteling by fostering genuine human connections, providing a more authentic and valuable experience for customers.
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Clienteling 2023: A New Generation of Clienteling
Clienteling is an age-old practice intended to build relationships between a brand and its target consumers. The word became a hot topic last year in the digital marketing landscape, and it still echoes throughout 2022. The tools and apps available now make it easier than ever before to create a robust omnichannel retail strategy.
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Solutions
Video CommerceVideo Lead GenerationVideo ClientelingCurated Virtual ConsultationsVideo Customer Service
Ideal for
Health & WellnessReal EstateLuxury CannabisFashionAutomotiveJewelry Beauty & CosmeticsFurniture & Home
Success Stories
Just Candy » B2B CommerceMission » CannabisProLon » Health & WellnessLG Store » Brand Experience
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