Live Video Customer Service & Post-Purchase Care

VIDEO CONTACT CENTER TECHNOLOGY

From post-purchase onboarding and installation help to live troubleshooting, serve your most-valued customers face-to-face, remotely. Minimize returns and improve customer satisfaction.

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Human-to-Human

No clunky chat bots to dodge. No contact forms to fill. We help you offer video customer service, as they "walk-in" to your website. Scheduling optional.

Digital Walk-ins Welcome

Our AI-driven intent detection technology maximizes face-time between VIP customers and your service experts to increase customer satisfaction while improving call efficiency and capacity to serve.

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Lights. Camera. Serve!

Post-Purchase Video Help

For those overwhelming moments after unboxing complex products.

1-on-1 How-to Sessions

Real time video customer support calls for education and product onboarding.

1:1 Video for Loyalty

Offer your VIP customers a video-first experience on their customer portals.

Premium On-demand Support

Use every support interaction as a human-to-human relationship opportunity.

1:1 On-Camera Troubleshooting

No guess work. Use live video to assess and solve the customer's problem.

Video for your Call Center

Add a white-glove video option for high value-customers to your existing workflow.

RUN THE SHOW LIKE A PRO

The Ultimate Persuasion Station

Smart queue
Prospects requesting a session

Customer info card
Capture info during session

High intent customers
Stream and greet

Suggest products
Upsell, cross sell...

Customer's activity
Follow along their journey

Discount Codes
Personalized, fully integrated

A modern and intuitive workspace lets you run the show like a pro.

Uptok's intent awareness technology is very powerful in serving customers who need help with their last minute questions before making the leap to conversion.

Erik Mandell — CEO - Just Candy

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It is a very intelligent platform. What I love about Uptok is how dedicated the team is to make their customers successful.

Jakub D., Ecommerce — LG Brand Store

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We are excited about the prospects of our strategic partnership with Uptok in bringing our value proposition to life at a whole different level.

Andrea Ghirardi — CEO L-Nutra Europe

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Uptok enabled our budtenders to offer a personal approach that they hadn't been able to provide before.

Kristie Shaw — VP Store Ops - Mission Dispensaries

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Our customer success team will be there every step of the way to rehumanize your shopper's experience.

The Uptok Blog

Are Virtual Shopping Malls the Future of Retail?

For retailers, virtual shopping malls enable them to sell their products without having to open physical stores. This reduces operating costs compared with opening actual shops which is often quite expensive for small merchants. With video selling platforms being so easily integrated to e-commerce stores, they can even have a full staff of sales reps prepared for face-to-face selling virtually!

What's Digital Customer Service? And Why Does Your Business Need it?

The emergence of digital sales channels has created a new set of problems for customers and businesses: getting all of the information needed to finish the purchase and waiting on hold with customer service if an issue arises after the sale. By implementing technologies that can support your company's digital messaging services, you will enhance the customer experience along with your business.