Video Customer Service for Websites

From post-purchase onboarding and installation help to live troubleshooting, serve your most-valued customers face-to-face, remotely. Minimize returns and improve customer satisfaction.

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No clunky chat bots to dodge. No contact forms to fill. We help you offer video customer service, as they "walk-in" to your website. Scheduling optional.

Digital Walk-ins Welcome

Our AI-driven intent detection technology maximizes face-time between VIP customers and your service experts to increase customer satisfaction while improving call efficiency and capacity to serve.
Schedule a Consultation

Lights. Camera. Serve!

Post-Purchase Video Help
For those overwhelming moments after unboxing complex products.
1-on-1 How-to Sessions
Real time video customer support calls for education and product onboarding.
1:1 Video for Loyalty
Offer your VIP customers a video-first experience on their customer portals.
Premium On-demand Support
Use every support interaction as a human-to-human relationship opportunity.
1:1 On-Camera Troubleshooting
No guess work. Use live video to assess and solve the customer's problem.
Video for your Call Center
Add a white-glove video option for high value-customers to your existing workflow.


The Ultimate Persuasion Station

Smart queue
Prospects requesting a session
Customer info card
Capture info during session
High intent customers
Stream and greet
Suggest products
Upsell, cross sell...
Customer's activity
Follow along their journey
Discount Codes
Personalized, fully integrated
A modern and intuitive workspace lets you run the show like a pro.
It is a very intelligent platform. What I love about Uptok is how dedicated the team is to make their customers successful.

Jakub D., Ecommerce — LG Brand Store
Uptok is the most user friendly video chat app, with thoughtfully integrated features for each step of the customer journey.


Schedule a Demo

Our customer success team will be there every step of the way to rehumanize your shopper's experience.