Uptok provides Tier 3 product support for all registered IBM Orchestrate users of the Uptok Live Expert Handoff Agent. Our team offers installation guidance, setup assistance, troubleshooting, performance checks, and best-practice recommendations for AI-to-human escalation workflows.
Monday–Friday
9:00 AM – 5:00 PM (America/Chicago)
Standard response time: 24 hours
Escalation response window: 24 hours