Uptok Support

Uptok provides Tier 3 product support for all registered IBM Orchestrate users of the Uptok Live Expert Handoff Agent. Our team offers installation guidance, setup assistance, troubleshooting, performance checks, and best-practice recommendations for AI-to-human escalation workflows.

Support Availability

Monday–Friday

9:00 AM – 5:00 PM (America/Chicago)

Standard response time: 24 hours

Escalation response window: 24 hours

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